2. I've spent nearly 20 hours on the phone trying to keep Internet phone service active in the past 6 months - they twice cut off the service without explanation and blamed it on a non-existent company.
3. They said that their system noted our phone outage but that this report does not initiate fixing our phone service - it's our responsibility to call them to alert them to the fact that their system has noted an outage.
4. If you have any service issues you are not able to set up a service call if any other outage has been reported - if I understand, once someone reports a problem no one else can schedule a service call since fixing that one problem might magically fix everyone else's problem.
5. When they finally did set up a service call to fix the phone, they canceled it because they called the phone number (the one that didn't work which they were going to fix) and, since no one answered the inoperable phone, they assumed we weren't home. (They also laughed out loud as they told me this on the phone.)
6. They began charging me a rental fee for a modem I own and, when asked why they decided to start this charge, they said, "well we knew you had Internet service and we couldn't prove that you had a Comcast modem, so we figured we'd better start charging you just in case it was ours."
7. When I was experiencing intermittent Internet outages and trying to determine if it was a hardware or service issue, they said they would not tell me if my service was functional without coming to my home and that would cost $45 minimum.
8. They have continued charging for phone service for two months since porting the number back to ATT. They said that since we hadn't dismantled a manifold of cable wires and unbolted the equipment from where they'd installed it that we had to continue paying for the full service fees. And no, they said I wasn't just responsible for a $3 rental fee, which is listed on the bill. Having Comcast property obligated me to full phone charges even though the service wasn't functional.
9. I was told that when ATT calls them to port a number, turning off my service does not initiate cancellation of service fees. They must continuing billing me for service until I show a little responsibility and call them to alert them to the fact that they've turned off my service. Of course, this actually means that I have to call them 4 times before they realize they haven't noted the ATT port in their system.
10. They seem to like to charge for services that aren't provided and then try to convince you that the charges are correct and/or hope that you're too old, stupid, or ill-informed to notice. Is that racketeering or incompetence?
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